Credigro Privacy Request Page

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Your Rights

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Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to request:

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· Access to the personal information we hold about you

· Correction of your information if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading

· Deletion of your personal information where lawful and practicable

· Information about how we handle your personal data

These rights are subject to limited legal exceptions, such as where providing access would:

· Pose a risk to the safety of another person

· Unreasonably impact another individual’s privacy

· Relate to legal proceedings or enforcement matters

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How to Make a Privacy Request

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You may make a request by:

1. Completing our Privacy Request Form

2. Submitting a written request to privacy@credigro.com

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When making your request, please include:

· Your full name and contact details

· Sufficient detail to help us identify the information you are seeking

· If acting on behalf of someone else, proof of your authorisation to represent them

Verification of Your Identity

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Before processing a request, we must verify your identity (or the authority of your representative). This protects the privacy of all individuals whose data we hold.

Response Timeframe

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We aim to respond within 30 days of receiving your request. Our response will either:

· Grant access or correction as requested

· Provide the information in the requested format (where practicable)

· Offer an alternative form of access, if the requested method is not practical

· Explain in writing why access or correction is refused, and outline your options to escalate

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How We Provide Access

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Where possible, we will provide access in your preferred format (e.g., electronic copy, password-protected PDF, or hard copy). If this is not practical, we will offer a reasonable alternative.

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Refusals and Exemptions

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If we cannot meet your request, we will:

· Notify you in writing with our reasons

· Inform you of your right to lodge a complaint with us or escalate to the OAIC

Examples of valid reasons for refusal include:

· We are required by law to retain certain records (e.g., taxation or compliance documents)

· Granting access would breach another person’s privacy or safety

· The request is unlawful, frivolous, or vexatious

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Charges

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Requests are free of charge, unless they are excessive, repeated, or require significant resources. If charges apply, they will be reasonable and communicated to you in advance.

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What Information We Collect

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Credigro collects personal information directly from you via our website forms, including:

· Name and contact details (first and last name, professional email, phone)

· Company, job title, sector, and location (country, state, postcode)

· Messages, demo requests, and partnership enquiries

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We may also collect information through:

· HubSpot (CRM and marketing automation)

· JotForm (form submissions)

· Microsoft Carity (infrastructure and security)

· Webflow US hosting (website platform)

· Analytics tools, which may capture IP addresses, device data, and browsing activity

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Overseas Transfers & Third Parties

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Some of your data may be stored or processed overseas (including the United States) by trusted third-party service providers such as HubSpot, JotForm, and Webflow.

Where this occurs, we take steps to ensure your personal information is protected in line with the Australian Privacy Principles (APPs).

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Complaints & Escalation

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If you are not satisfied with our response:

1. Contact us at privacy@credigro.com

2. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

o Website: www.oaic.gov.au

o Phone: 1300 363 992

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Contact Us

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Credigro Privacy Officer
Email: privacy@credigro.com

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